Policies

Payment Policy

  • U of I employees traveling on U of I business can use CFOAP, T-Card, or personal credit card.
  • U of I employees booking travel for non-U of I business for themselves or a guest must use a personal credit card. 
  • U of I students can only book via a CFOAP that has been pre-approved by a U of I department of study or administration for academic, university business or research travel.
  • Credit cards are charged when you reserve your seat.  
  • CFOAPs will be charged at the end of the month in which the trip occurred.

Cancellation and Missed Trip Policy

  • Cancellations must be made at least one hour before your scheduled departure either on the UI Ride online reservation system or via email at uiride@uillinois.edu to avoid the full cost of the travel reservation.
  • Missing a departure trip does not automatically cancel the associated return trip. It is the traveler’s responsibility to make any changes or cancellations.
  • Refunds will not be issued for trips that are missed and/or not canceled in accordance with this policy.

Rider Policy

    U of I employee travelers

    • Can ride for U of I business travel; or
    • Ride for non-U of I business travel. Booking is available for non-U of I business travel up to one week prior to the trip date.

    Student travelers

    U of I students may use UI Ride for academic, university business, or research travel.

    • U of I students are only able to pay with a CFOAP that has been pre-approved by a U of I department.
    • U of I students are not permitted to bring a guest.

    Guest travelers

    U of I employees can book one, accompanied, non-U of I business guest per trip.  U of I departments or employees may book multiple guests for U of I business. Each guest will need to be booked individually.

    • Can use UI Ride for approved U of I business;
    • Can use UI Ride for non-U of I business use when booked as a guest of a U of I employee and accompanied by the employee;

    Traveling with minors

    Anyone who is under the age of 14 and not a U of I student or employee requires a parent or guardian to accompany them at all times. Buses come equipped with lap seat belts. You can use these with your own child seat, as long as it can be attached using a seatbelt, has been approved for use in a motor vehicle, and is used according to the manufacturer’s instructions. It’s your responsibility to secure your child seat to the bus seat using your own child seat and seat belt provided.

Luggage Policy

  • In addition to one personal item, each passenger may bring one carry-on piece of luggage. Dimensions should not exceed 18x14x12 inches.
  • Prohibited items include items that are illegal, weapons, explosives, items containing hazardous or dangerous materials such as acids, ammunition, or highly flammable materials, and items or equipment that may constitute an obstruction to safe driving or hazard to pedestrians or other vehicles.
  • No weapons of any kind will be permitted at any time unless by authorized law enforcement.
  • UI Ride reserves the right to determine whether an item will be prohibited from being allowed on the shuttle.
  • Please contact (217) 333-RIDE or via email at uiride@uillinois.edu as early as possible but no later than two hours prior to your ride if you have special cargo or animals other than service animals and we will try to accommodate.
  • UI Ride is not responsible for lost, damaged, forgotten, or stolen items.

Refusal to Transport or Removal of Passenger

UI Ride has sole discretion to refuse to transport and/or remove any passenger for any reason including the following:

  • Appearing to be intoxicated or under the influence of drugs;
  • Refusing to comply with smoking regulations;
  • Interfering with any U of I or UI Ride employee in the pursuit of their duties;
  • Exhibiting behavior that may be hazardous to themselves, U of I or UI Ride employees, or other passengers;
  • Possession of an unauthorized or prohibited item including weapons or explosive devices;
  • Posing a threat to the comfort and/or safety of other passengers or U of I or UI Ride employees;
  • Exhibiting conduct that is violent, disorderly, offensive, or abusive to other passengers and/or U of I or UI Ride employees, including physical or verbal harassment related to race, color, gender, religion, national origin, disability, age, ethnicity, or sexual orientation;
  • Violating any terms and/or conditions of use.

UI Ride reserves the right to refuse permanently to transport any passenger who has been repeatedly removed or denied transportation for violent, disorderly, offensive, or abusive conduct or other reasons.

Terms and Conditions

Terms and conditions are subject to change. We make every effort to provide adequate notification to our clients of changes to fees, terms, and conditions. Communication can take the form of electronic notification, account messaging, or announcement postings.

Non-Discrimination Policy

The University of Illinois System is an affirmative action/equal opportunity employer dedicated to building a community of excellence, equity and diversity as outlined in the University of Illinois Non-Discrimination Statement.