Unit Security Contact Request Project

Initial Team Members:

  • Jennifer Selk, Business Intelligence Architecture Coordinator
  • Candice Solomon-Strutz, Assistant Director of IT Planning
  • Marc Carlton, Assistant Director of Process Management

Goal:

Reduce the amount of time hiring managers and unit security contacts spend requesting access while increasing their confidence in obtaining the appropriate level of access for their employees.

Proposed Approach:

Current State Analysis – collect information, gather feedback, identify process and system gaps and opportunities
  • Organize and finalize documentation already created during initial phases of the USC Request Process Improvement Project (PPMO-0040).
  • Collect information on additional access provisioning (i.e., not provisioned via AITS or DS security request and provisioning systems) at system, campus, and college level.
  • Gather feedback from campus, college, and department level regarding enterprise access provisioning processes.
Strategy for Future State – develop strategy for the future state, including scope, roles and responsibilities, and expectations
  • Present initial current-state findings to CIOs
  • Develop strategy for future-state process, including key aspects of systems that are to support the future-state process
  • Present project charter for improvement phases and obtain approval from CIOs

Business Process Improvement Analysis – given the information collected from the current-state analysis and the strategy developed for the future state, run a Business Process Improvement team to design the future state of the process.

Future State Implementation – implement the recommendations and action items identified during the Business Process Improvement Analysis phase.

Please contact us with any feedback you have about the project, including suggested improvements.
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