What's Happening - August 2015

AITS Communication Options

Posted on 07/31/2015

AITS has been expanding an improving the way it communicates with its customers. Two years ago we completely redesigned our webpage – aits.uillinois.edu. Based on Google Analytics, we have been regularly updating our home page. We have been removing those items that are not frequently clicked on and adding those items that are frequently searched for. To help keep people informed, the home page has a News and Announcements section as well as a calendar of upcoming events.

We have a social media presence. We have a Facebook page (UI_AITS) and a Twitter handle (@UI_AITS). We primarily use these communication channels for general IT happenings on the three campuses. We will also use these channels for updates on Enterprise applications.

We also have our status.uillinois.edu page. This page keeps our customers updated on application maintenance and outages. This page has current events and a history of closed events. We share this page with Technology Services. People can subscribe to changes on this page via RSS and/or email. If some application isn’t working correctly, it’s a great place to go to and see if something is down.

Finally, we have recently added an Answers and Support webpage - https://answers.uillinois.edu/ua/. This webpage is a single stop for our customers to get help. It contains information from both our Knowledgebase application and Service Desk. It lists our most popular answers to questions our users have asked and includes the most recently added answers to the Knowledgebase. It also provides all four campus IT help desks’ contact information. You can also start a help desk ticket utilizing our new ServiceDesk Front End. It’s a great place for getting help.

See the feature archive for previous monthly updates.