The BPI Shared Service can help units solve problems by facilitating process improvement projects charged with:
BPI Facilitators help teams maintain focus on the actual problem and its root cause, ensure that there is a structured approach to identifying, analyzing and solving problems, and ensure there is sufficient participation from those impacted by the process in question. Facilitators do not provide specific process expertise, but instead facilitate working sessions with the people who do the actual work on a day-to-day basis.
Outside of project-based work, the BPI Shared Service can also help units to solve their own problems. Training on the concepts and tools of process improvement is provided on a quarterly basis at each campus and in some cases customized training has been developed for groups seeking specific assistance with their process improvement initiatives. BPI Facilitators and Analysts can also provide assistance on various process improvement methodologies, tools and techniques. Finally, BPI Facilitators can assist with facilitating collaborative discussions between organizational or functional groups attempting to solve a process-related issue.
The BPI Shared Service provides support at no charge to most University units. University Related Organizations (URO's), Auxiliary units, and custom-scheduled training sessions may require a cost-recovery fee at the rate of $58.24/hour.
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