IT Consulting Contracts

A request for proposal (KRS102) was initiated to obtain contracts for University-wide use in purchasing as needed temporary information technology personnel and consulting services for a variety of IT applications, systems and services. Contracts were awarded to twenty-eight firms and can be utilized by units from any of the three University of Illinois campuses. These contracts are meant specifically for use in obtaining services from one or more of ten categories of services. Firms can only be utilized for the category(s) for which they were awarded and contracts executed. The initial contract term is for the period of July 1, 2016 through June 30, 2019 with the option to renew for two (2) additional twelve-month periods.

Please click on "Step 1 - Process to Initiate Service" located on the right hand side of the page to begin your consultant search.

Click on the categories below to expand view for an explanation of service and position title descriptions.

Category 1: IT Planning Services

The University may require IT personnel in the following IT planning services which includes but not limited to, Strategic IT planning; automated business processes; via workflow systems based on multiple technologies; hardware and Software Integration; project management focusing on business technology development; logistic support; enterprise resource planning; management of large volume of administrative workflow; staff augmentation and training; enterprise content management; and/or reporting (Customized, Business Objects, Microsoft, SharePoint, Open Source Solutions).

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Computer System Security Services Ensure the university’s information assets are protected from intentional or inadvertent modification, disclosure, or destruction. Provide tactical and strategic security advice to policy makers and security practitioners. Collaborate with committees, governance bodies, and individuals to develop and implement security, information, and privacy policies. Implement safeguards to mitigate information security risks, investigate security breaches, and develop responses to risks and breaches. Requires a Bachelor’s degree in computer science, information systems management, public policy, or related field; MS/MA and CISSP certification highly desirable. Requires leadership skills and five years of IT experience, including high-level service management or IT planning/policy development.


ERP Analyst Maintain, optimize, and provide technical and functional support for Banner enterprise-wide applications/systems and other integrated systems; help users understand/apply system processes. Perform project coordination and analytical roles for projects, conduct process and workflow analysis, enhance Banner module functionality, and assist with application/upgrade support. Requires a Bachelor’s degree and 3 years of experience with business and system analysis.


Functional Architect Maintain focus on the high level/conceptual vision of the product and its function and features throughout the development process to ensure the technology design ties to business requirements and creates a useful system. Requires Bachelor's degree and 5 years of professional IT experience, including experience with process improvement methodologies and project management.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Quality Assurance Specialist Design, implement, and execute tests and compile reports to ensure applications meet end-user requirements, operate properly, and are free from defects. Document defects/system problems, provide summary reports to the project team, and document quality assurance procedures for analysis, test case design, testing, and tracking issues. Requires a Bachelor’s degree and two years of testing experience.


Security Analyst Focus on design, implementation, and administration of IT security policies, technologies, solutions, and processes to secure university applications, data, computers, and networks. Establish an IT security program and architecture which support strategic university business objectives; promote IT security awareness and education programs throughout the university. Provide hands-on administration of IT security hardware and networking gear. Requires a Bachelor’s degree; at least 5 years of experience working in a Security Network Engineering or Network Engineering role; knowledge of information security regulations; and broad knowledge of IT trends. Industry security certification is preferred.


System Specialist Provide technical assistance to computer users and provide insight into how technology use can be improved. Apply expertise to develop user materials, recommend improvements to business processes, and educate customers in the strategic use of the administrative i nformation technology and applications portfolio. Requires a Bachelor’s degree in computer science or related discipline, IT customer support experience, and creative problem solving capabilities.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Category 2: Information Security Services

The University may require IT staffing in the following Information Security services which includes but not limited to, IT security risk reporting; analyze existing environments and identify deficiencies and gaps in information security; data protection services; infrastructure protocols; disaster recovery services; security vulnerability remediation; risk assessment; and/or develop security operating procedures.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Computer System Security Services Ensure the university’s information assets are protected from intentional or inadvertent modification, disclosure, or destruction. Provide tactical and strategic security advice to policy makers and security practitioners. Collaborate with committees, governance bodies, and individuals to develop and implement security, information, and privacy policies. Implement safeguards to mitigate information security risks, investigate security breaches, and develop responses to risks and breaches. Requires a Bachelor’s degree in computer science, information systems management, public policy, or related field; MS/MA and CISSP certification highly desirable. Requires leadership skills and five years of IT experience, including high-level service management or IT planning/policy development.


Database Architect Install, configure, upgrade, administer, monitor, maintain, and secure databases. Develop and design database strategies, monitor systems, improve database performance and capacity, and plan for future expansion requirements. Requires a Bachelor’s degree; expertise with Oracle and MS SQL database solutions (including performance tuning, RAC, implementations, system interplay); thorough working knowledge of UNIX operating system, scripting, and utilities; understanding of data modeling and data warehousing concepts.


Deployment Specialist Responsible for IT Service management, including deployment of IT infrastructure and applications into production; subject matter expert (SME) for Change and Release Management; manage troubleshooting of unplanned system outages; promote understanding of and adherence to change procedures; understand overall infrastructure and technologies being changed. Requires a Bachelor’s degree; three years of professional IT experience; big-picture understanding. ITIL Foundation certification preferred.


ERP Analyst Maintain, optimize, and provide technical and functional support for Banner enterprise-wide applications/systems and other integrated systems; help users understand/apply system processes. Perform project coordination and analytical roles for projects, conduct process and workflow analysis, enhance Banner module functionality, and assist with application/upgrade support. Requires a Bachelor’s degree and 3 years of experience with business and system analysis.


Information Architect Lead information architecture practice; drive development of models, strategies, standards, and principals, transforming data into trusted, high-quality information that supports strategic business decision support. Conceptualize, plan, design, and implement complete and integrated architectures that support business needs, minimize redundancy, maximize capability, and ensure enterprise system sustainability. Requires a Bachelor’s degree in computer science or engineering; ten years of technical expertise in information and data modeling; and business analytics.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Quality Assurance Specialist Design, implement, and execute tests and compile reports to ensure applications meet end-user requirements, operate properly, and are free from defects. Document defects/system problems, provide summary reports to the project team, and document quality assurance procedures for analysis, test case design, testing, and tracking issues. Requires a Bachelor’s degree and two years of testing experience.


Security Analyst Focus on design, implementation, and administration of IT security policies, technologies, solutions, and processes to secure university applications, data, computers, and networks. Establish an IT security program and architecture which support strategic university business objectives; promote IT security awareness and education programs throughout the university. Provide hands-on administration of IT security hardware and networking gear. Requires a Bachelor’s degree; at least 5 years of experience working in a Security Network Engineering or Network Engineering role; knowledge of information security regulations; and broad knowledge of IT trends. Industry security certification is preferred.


Storage Engineer Configure and manage the storage area network (SAN) and storage infrastructure. Manage capacity requirements based upon business needs and infrastructure growth capacity. Maintain backup environment, and continuously monitor to detect operational problems and ensure ample storage is available. Provide site planning and management for the equipment environment. Requires a Bachelor’s degree in technical or business field and three years of experience in a SAN storage environment.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Category 3: Software/Application Development Services

The University may require IT staffing in the following software/application development services which includes but not limited to, application development (C#, Java, Microsoft.Net, SharePoint, Web, HTML, CSS, and PHP; application maintenance; database application (MS, SQL, Oracle, MySQL); new application training; custom application development and testing; and/or cloud based solutions.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Business Intelligence (BI) Developer Develop and maintain enterprise business intelligence solutions. Provide expertise to project teams in hands-on development in business intelligence applications, technical troubleshooting, complex report development, and enterprise standard report administration. Requires Bachelor's degree, three years of IT experience, 1 year of hands-on experience with a BI product (e.g., Business Objects), database query language proficiency, and an understanding of BI/DW concepts.



Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Data Modeler/Analyst Provide technical expertise and work with subject matter experts, business analysts, and data analysts to translate business requirements into logical and physical data models for critical business systems. Provide technical leadership in the design and development of the metadata strategy and metadata repository. Set forward-looking data modeling direction; set/enforce data modeling standards; direct issue and problem resolution in support of key business processes. Requires a Bachelor’s degree; expertise in modeling techniques; and collaboration, project management and technical leadership competencies.


Database Architect Install, configure, upgrade, administer, monitor, maintain, and secure databases. Develop and design database strategies, monitor systems, improve database performance and capacity, and plan for future expansion requirements. Requires a Bachelor’s degree; expertise with Oracle and MS SQL database solutions (including performance tuning, RAC, implementations, system interplay); thorough working knowledge of UNIX operating system, scripting, and utilities; understanding of data modeling and data warehousing concepts.


Deployment Specialist Responsible for IT Service management, including deployment of IT infrastructure and applications into production; subject matter expert (SME) for Change and Release Management; manage troubleshooting of unplanned system outages; promote understanding of and adherence to change procedures; understand overall infrastructure and technologies being changed. Requires a Bachelor’s degree; three years of professional IT experience; big-picture understanding. ITIL Foundation certification preferred.


ERP Analyst Maintain, optimize, and provide technical and functional support for Banner enterprise-wide applications/systems and other integrated systems; help users understand/apply system processes. Perform project coordination and analytical roles for projects, conduct process and workflow analysis, enhance Banner module functionality, and assist with application/upgrade support. Requires a Bachelor’s degree and 3 years of experience with business and system analysis.


ERP Developer Analyze, develop, test, and deploy applications based upon established standards and practices. Translate functional requirements into detailed technical design specifications using standard design frameworks. Provide technical support and product customization for third party enterprise applications. Provide support for existing applications, including bug fixes, routine maintenance, mandated maintenance, functional i s s ues , a nd per for ma nc e i s s ues . Requi r es a Ba c hel or ’s degr ee; s oftwa r e devel opment experience; and working knowledge of relational database design and functional concepts.


Functional Architect Maintain focus on the high level/conceptual vision of the product and its function and features throughout the development process to ensure the technology design ties to business requirements and creates a useful system. Requires Bachelor's degree and 5 years of professional IT experience, including experience with process improvement methodologies and project management.


Information Architect Lead information architecture practice; drive development of models, strategies, standards, and principals, transforming data into trusted, high-quality information that supports strategic business decision support. Conceptualize, plan, design, and implement complete and integrated architectures that support business needs, minimize redundancy, maximize capability, and ensure enterprise system sustainability. Requires a Bachelor’s degree in computer science or engineering; ten years of technical expertise in information and data modeling; and business analytics.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


Object Modeler Develop logical and physical data models based on business requirements, facilitate data modeling sessions to define and document business requirements, and work with IT staff within the organization to complete data model development. Requires a Bachelor's degree in Computer Science or a related discipline; knowledge of data modeling concepts; and experience with related technology tools.


Programmer Develop and support complex batch and web applications, mobile applications, interfaces, and reports in a multi-tier distributed environment. Perform technical analysis, design, development, testing and support of software applications. Requires a Bachelor's degree in Computer Science, MIS, Engineering, or related field and at three years of software development experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Quality Assurance Specialist Design, implement, and execute tests and compile reports to ensure applications meet end-user requirements, operate properly, and are free from defects. Document defects/system problems, provide summary reports to the project team, and document quality assurance procedures for analysis, test case design, testing, and tracking issues. Requires a Bachelor’s degree and two years of testing experience.


Security Analyst Focus on design, implementation, and administration of IT security policies, technologies, solutions, and processes to secure university applications, data, computers, and networks. Establish an IT security program and architecture which support strategic university business objectives; promote IT security awareness and education programs throughout the university. Provide hands-on administration of IT security hardware and networking gear. Requires a Bachelor’s degree; at least 5 years of experience working in a Security Network Engineering or Network Engineering role; knowledge of information security regulations; and broad knowledge of IT trends. Industry security certification is preferred.


SharePoint Developer Create a unified, supportable, and extensible SharePoint content framework. Establish mission and functions of SharePoint content governing bodies . Over s ee devel opment a c ti vi ti es a nd c r ea ti on of technical documentation. Serve as the SharePoint content framework architect. Manage day-to-day technical challenges and communicate risks or issues associated with development activities. Requires a Bachel or ’s degr ee; expertise in SharePoint development, design, and administration; and experience leading development of SharePoint content and its advanced features (e.g., customer workflows, InfoPath/Forms Services).


Systems Programmer Maintain, optimize, and provide technical support for enterprise-wide applications/systems. Interact with vendors, and patch, upgrade, monitor, and maintain the University's enterprise applications to ensure fault tolerance and high availability. Requires a Bachelor's degree in Computer Science or related technical field and experience in a technical role in IT.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Web Application Developer Create and maintain applications for the web using software languages and tools. Translate requirements into viable code, testing, debugging and preparing documentation following established standards and applicable regulations. Requires a Bachelor’s degree in Computer Science or a related field, proficiency with at least one programming language, and knowledge of web user interfaces.


Category 4: Teaching and Learning Services

The University may require IT staffing in the following teaching and learning services which includes but not limited to, e-learning platform (Open Source or hosted); competency based talent management services; custom training; certification Programs (Microsoft, Cisco, Oracle); software training; and/or instructional design.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


E-Learning Developer Develop, implement and support learning technology tools for the IT organization. Work with subject matter experts (SMEs) to Identify and convert training material that can be delivered through e- learning tools without compromising effectiveness. Requires a Bachelor’s degree in adult learning, education, instructional design, technical documentation, or a related field; one to two years of experience creating, designing, and writing training materials.


Functional Architect Maintain focus on the high level/conceptual vision of the product and its function and features throughout the development process to ensure the technology design ties to business requirements and creates a useful system. Requires Bachelor's degree and 5 years of professional IT experience, including experience with process improvement methodologies and project management.


Information Architect Lead information architecture practice; drive development of models, strategies, standards, and principals, transforming data into trusted, high-quality information that supports strategic business decision support. Conceptualize, plan, design, and implement complete and integrated architectures that support business needs, minimize redundancy, maximize capability, and ensure enterprise system sustainability. Requires a Bachelor’s degree in computer science or engineering; ten years of technical expertise in information and data modeling; and business analytics.


Instructional Designer Design, develop, and deliver innovative and engaging training content using learning theory, instructional design, and development tools and methodologies. Requires a Bachelor’s degree in Education or a field related to instructional design; experience delivering e-learning, instructor-led training, and blended learning solutions; and familiarity with e-learning development tools.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


Programmer Develop and support complex batch and web applications, mobile applications, interfaces, and reports in a multi-tier distributed environment. Perform technical analysis, design, development, testing and support of software applications. Requires a Bachelor’s degree in Computer Science, MIS, Engineering, or related field and at three years of software development experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Web Application Developer Create and maintain applications for the web using software languages and tools. Translate requirements into viable code, testing, debugging and preparing documentation following established standards and applicable regulations. Requires a Bachelor’s degree in Computer Science or a related field, proficiency with at least one programming language, and knowledge of web user interfaces.


Category 5: Mobile Technology Services

The University may require IT staffing in the following mobile technology services which includes but not limited to, creation of technology neutral interfaces; mobile device management; mobile application development (Android and Windows platforms); mobile device deployment; centralized management of mobile devices; and/or social Media integration.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Deployment Specialist Responsible for IT Service management, including deployment of IT infrastructure and applications into production; subject matter expert (SME) for Change and Release Management; manage troubleshooting of unplanned system outages; promote understanding of and adherence to change procedures; understand overall infrastructure and technologies being changed. Requires a Bachelor’s degree; three years of professional IT experience; big-picture understanding. ITIL Foundation certification preferred.


ERP Developer Analyze, develop, test, and deploy applications based upon established standards and practices. Translate functional requirements into detailed technical design specifications using standard design frameworks. Provide technical support and product customization for third party enterprise applications. Provide support for existing applications, including bug fixes, routine maintenance, mandated maintenance, functional issues, and performance issues. Requi r es a Ba c hel or ’s degr ee; s oftwa r e devel opment exper i enc e; a nd wor ki ng knowledge of relational database design and functional concepts.


Functional Architect Maintain focus on the high level/conceptual vision of the product and its function and features throughout the development process to ensure the technology design ties to business requirements and creates a useful system. Requires Bachelor's degree and 5 years of professional IT experience, including experience with process improvement methodologies and project management.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


Object Modeler Develop logical and physical data models based on business requirements, facilitate data modeling sessions to define and document business requirements, and work with IT staff within the organization to complete data model development. Requires a Bachelor's degree in Computer Science or a related discipline; knowledge of data modeling concepts; and experience with related technology tools.


Programmer Develop and support complex batch and web applications, mobile applications, interfaces, and reports in a multi-tier distributed environment. Perform technical analysis, design, development, testing and support of software applications. Requires a Bachelor's degree in Computer Science, MIS, Engineering, or related field and at three years of software development experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Quality Assurance Specialist Design, implement, and execute tests and compile reports to ensure applications meet end-user requirements, operate properly, and are free from defects. Document defects/system problems, provide summary reports to the project team, and document quality assurance procedures for analysis, test case design, testing, and tracking issues. Requires a Bachelor’s degree and two years of testing experience.


Security Analyst Focus on design, implementation, and administration of IT security policies, technologies, solutions, and processes to secure university applications, data, computers, and networks. Establish an IT security program and architecture which support strategic university business objectives; promote IT security awareness and education programs throughout the university. Provide hands-on administration of IT security hardware and networking gear. Requires a Bachelor’s degree; at least 5 years of experience working in a Security Network Engineering or Network Engineering role; knowledge of information security regulations; and broad knowledge of IT trends. Industry security certification is preferred.


Systems Programmer Maintain, optimize, and provide technical support for enterprise-wide applications/systems. Interact with vendors, and patch, upgrade, monitor, and maintain the University's enterprise applications to ensure fault tolerance and high availability. Requires a Bachelor's degree in Computer Science or related technical field and experience in a technical role in IT.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Web Application Developer Create and maintain applications for the web using software languages and tools. Translate requirements into viable code, testing, debugging and preparing documentation following established standards and applicable regulations. Requires a Bachelor’s degree in Computer Science or a related field, proficiency with at least one programming language, and knowledge of web user interfaces.


Category 6: Web Content & Development Services

The University may require IT staffing in the following web content and development services which includes but not limited to, web-based interface development; web content management services; developing and organizing online content using technologies such as Microsoft.Net, Open Source, HTML5, Javascript, CSS, and JQuery; and/or SharePoint development and support.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Functional Architect Maintain focus on the high level/conceptual vision of the product and its function and features throughout the development process to ensure the technology design ties to business requirements and creates a useful system. Requires Bachelor's degree and 5 years of professional IT experience, including experience with process improvement methodologies and project management.


Instructional Designer Design, develop, and deliver innovative and engaging training content using learning theory, instructional design, and development tools and methodologies. Requires a Bachelor’s degree in Education or a field related to instructional design; experience delivering e -learning, instructor-led training, and blended learning solutions; and familiarity with e-learning development to ol s .


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


Programmer Develop and support complex batch and web applications, mobile applications, interfaces, and reports in a multi-tier distributed environment. Perform technical analysis, design, development, testing and support of software applications. Requires a Bachelor's degree in Computer Science, MIS, Engineering, or related field and at three years of software development experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Quality Assurance Specialist Design, implement, and execute tests and compile reports to ensure applications meet end-user requirements, operate properly, and are free from defects. Document defects/system problems, provide summary reports to the project team, and document quality assurance procedures for analysis, test case design, testing, and tracking issues. Requires a Bachelor’s degree and two years of testing experience.


SharePoint Developer Create a unified, supportable, and extensible SharePoint content framework. Establish mission and functions of SharePoint content governing bodies. Oversee development activities and creation of technical documentation. Serve as the SharePoint content framework architect. Manage day -to-day technical challenges and communicate risks or issues associated with development activities. Requires a Bachelor’s degree; exper ti s e i n Sha r ePoi nt devel opment, design, and administration; and experience leading development of SharePoint content and its advanced features (e.g., customer workflows, InfoPath/Forms Services).


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Web Application Developer Create and maintain applications for the web using software languages and tools. Translate requirements into viable code, testing, debugging and preparing documentation following established standards and applicable regulations. Requires a Bachelor’s degree in Computer Science or a related field, proficiency with at least one programming language, and knowledge of web user interfaces.


Category 7: Desktop Services

The University may require IT staffing for the following desktop services, virtual solutions (HP, VMware, Microsoft Hype V, Horizon View) and customized solutions; remote, call center and on-site desktop services (network, email, integration and software deployment, configuration, installation and server migration); desktop standardization; and/or desktop installation.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Computer System Security Services Ensure the university’s information assets are protected from intentional or inadvertent modification, disclosure, or destruction. Provide tactical and strategic security advice to policy makers and security practitioners. Collaborate with committees, governance bodies, and individuals to develop and implement security, information, and privacy policies. Implement safeguards to mitigate information security risks, investigate security breaches, and develop responses to risks and breaches. Requires a Bachelor’s degree in computer science, information systems management, public policy, or related field; MS/MA and CISSP certification highly desirable. Requires leadership skills and five years of IT experience, including high-level service management or IT planning/policy development.


Help Desk Support Analyst As the first point of contact, respond to inquiries and requests for assistance with computer systems and usage. Assist in problem resolution, with the aim of eliminating recurrences and reducing repeat calls. Coordinate with internal and external IT resources to resolve problems as necessary. Requires at least two years of professional I work experience, preferably in Help Desk or customer service roles.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


IT Support Associate Provide fundamental support for application software, operating systems, and equipment configurations in the following areas of support: Microcomputer, Help Desk, network, computer operations and systems, customer education, policy/procedure development, and team or project leadership. Requires a minimum of 1 year IT work experience.


IT Technical Associate Provide technical expertise for implementation, maintenance, and optimization of operating systems, software, hardware, databases, security protocols, and equipment. Conduct analysis, evaluate user needs, develop documentation and presentations, and establish and monitor performance standards/metrics. Requires college coursework in IT or equivalent IT work experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


SharePoint Administrator Responsible for the architecture, configuration, deployment, support, and maintenance of the Microsoft SharePoint platform and related applications and/or systems. Install and maintain software infrastructure and other applications/systems, including upgrades and patches; monitor performance, maintain system security, and act as SharePoint subject matter expert. Analyze and resolve problems related to data, software, servers, and usage. Requires a Bachelor's degree in IT or a related field and three years of experience with Microsoft SharePoint 2010/2103 technical administration.


Systems Administrator Ensure operating reliability and efficiency of server hardware and software for the University's administrative computer system in multiple sites 24/7/365. Install and configure new hardware and software, apply operating system updates and configuration changes, and monitor and manage system resources for operating efficiency. Provide technical assistance, and troubleshoot and diagnose problems with production and development environments. Requires a Bachelor's degree, at least 3 years of IT work experience, and expertise in multiple system environments.


Systems Programmer Maintain, optimize, and provide technical support for enterprise-wide applications/systems. Interact with vendors, and patch, upgrade, monitor, and maintain the University's enterprise applications to ensure fault tolerance and high availability. Requires a Bachelor's degree in Computer Science or related technical field and experience in a technical role in IT.


System Specialist Provide technical assistance to computer users and provide insight into how technology use can be improved. Apply expertise to develop user materials, recommend improvements to business processes, and educate customers in the strategic use of the administr ative information technology and applications portfolio. Requires a Bachelor’s degree in computer science or related discipline, IT customer support experience, and creative problem solving capabilities.


Category 8: Networking Services

The University may require IT staffing for the following networking services which includes, network design; network installation; intelligent video surveillance (security cameras); and/or network infrastructure services.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Computer System Security Services Ensure the university’s information assets are protected from intentional or inadvertent modification, disclosure, or destruction. Provide tactical and strategic security advice to policy makers and security practitioners. Collaborate with committees, governance bodies, and individuals to develop and implement security, information, and privacy policies. Implement safeguards to mitigate information security risks, investigate security breaches, and develop responses to risks and breaches. Requires a Bachelor’s degree in computer science, information systems management, public policy, or related field; MS/MA and CISSP certification highly desirable. Requires leadership skills and five years of IT experience, including high-level service management or IT planning/policy development.


Deployment Specialist Responsible for IT Service management, including deployment of IT infrastructure and applications into production; subject matter expert (SME) for Change and Release Management; manage troubleshooting of unplanned system outages; promote understanding of and adherence to change procedures; understand overall infrastructure and technologies being changed. Requires a Bachelor’s degree; three years of professional IT experience; big-picture understanding. ITIL Foundation certification preferred.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


IT Support Associate Provide fundamental support for application software, operating systems, and equipment configurations in the following areas of support: Microcomputer, Help Desk, network, computer operations and systems, customer education, policy/procedure development, and team or project leadership. Requires a minimum of 1 year IT work experience.


IT Technical Associate Provide technical expertise for implementation, maintenance, and optimization of operating systems, software, hardware, databases, security protocols, and equipment. Conduct analysis, evaluate user needs, develop documentation and presentations, and establish and monitor performance standards/metrics. Requires college coursework in IT or equivalent IT work experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Security Analyst Focus on design, implementation, and administration of IT security policies, technologies, solutions, and processes to secure university applications, data, computers, and networks. Establish an IT security program and architecture which support strategic university business objectives; promote IT security awareness and education programs throughout the university. Provide hands-on administration of IT security hardware and networking gear. Requires a Bachelor’s degree; at least 5 years of experience working in a Security Network Engineering or Network Engineering role; knowledge of information security regulations; and broad knowledge of IT trends. Industry security certification is preferred.


SharePoint Administrator Responsible for the architecture, configuration, deployment, support, and maintenance of the Microsoft SharePoint platform and related applications and/or systems. Install and maintain software infrastructure and other applications/systems, including upgrades and patches; monitor performance, maintain system security, and act as SharePoint subject matter expert. Analyze and resolve problems related to data, software, servers, and usage. Requires a Bachelor's degree in IT or a related field and three years of experience with Microsoft SharePoint 2010/2103 technical administration.


SharePoint Developer Create a unified, supportable, and extensible SharePoint content framework. Establish mission and functions of SharePoint content governing bodies. Oversee development activities and creation of technical documentation. Serve as the S harePoint content framework architect. Manage day-to-day technical challenges and communicate risks or issues associated with development activities. Requires a Bachelor’s degree; expertise in SharePoint development, design, and administration; and experie nce leading development of SharePoint content and its advanced features (e.g., customer workflows, InfoPath/Forms Services).


Systems Administrator Ensure operating reliability and efficiency of server hardware and software for the University's administrative computer system in multiple sites 24/7/365. Install and configure new hardware and software, apply operating system updates and configuration changes, and monitor and manage system resources for operating efficiency. Provide technical assistance, and troubleshoot and diagnose problems with production and development environments. Requires a Bachelor's degree, at least 3 years of IT work experience, and expertise in multiple system environments.


Systems Programmer Maintain, optimize, and provide technical support for enterprise-wide applications/systems. Interact with vendors, and patch, upgrade, monitor, and maintain the University's enterprise applications to ensure fault tolerance and high availability. Requires a Bachelor's degree in Computer Science or related technical field and experience in a technical role in IT.


System Specialist Provide technical assistance to computer users and provide insight into how technology use can be improved. Apply expertise to develop user materials, recommend improvements to business processes, and educate customers in the strategic use of the administr ative information technology and applications portfolio. Requires a Bachelor’s degree in computer science or related discipline, IT customer support experience, and creative problem solving capabilities.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Category 9: Infrastructure Services

The University may require IT staffing for the following infrastructure services which includes, cloud service design and installation; data center design and installation; and/or storage infrastructure design and installation.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Cloud Service Specialist Deploy and operate large scale cloud infrastructure and application services. Monitor all servers, load balancers, and firewalls using suite of monitoring tools. Support backup strategy with existing database and critical file system. Ensure high availability and performance. Requires Bachelor’s degree and 2 years of hands-on experience as a system engineer in a high-availability 24/7/365 infrastructure; extensive system administration experience; networking, firewall/security, and business continuity experience.


Computer System Security Services Ensure the university’s information assets are protected from intentional or inadvertent modification, disclosure, or destruction. Provide tactical and strategic security advice to policy makers and security practitioners. Collaborate with committees, governance bodies, and individuals to develop and implement security, information, and privacy policies. Implement safeguards to mitigate information security risks, investigate security breaches, and develop responses to risks and breaches. Requires a Bachelor’s degree in computer science, information systems management, public policy, or related field; MS/MA and CISSP certification highly desirable. Requires leadership skills and five years of IT experience, including high-level service management or IT planning/policy development.


Database Administrator Provide key initiative program database deliverables. Participate in the design, implementation, and maintenance of database solutions within an enterprise shared database environment across multiple technologies. Requires a Bachelor’s degree; Oracle database administration/developme nt exper i enc e (some exposure to MS SQL is highly desirable); and application database performance tuning skills.


Deployment Specialist Responsible for IT Service management, including deployment of IT infrastructure and applications into production; subject matter expert (SME) for Change and Release Management; manage troubleshooting of unplanned system outages; promote understanding of and adherence to change procedures; understand overall infrastructure and technologies being changed. Requires a Bachelor’s degree; three years of professional IT experience; big-picture understanding. ITIL Foundation certification preferred.


Help Desk Support Analyst As the first point of contact, respond to inquiries and requests for assistance with computer systems and usage. Assist in problem resolution, with the aim of eliminating recurrences and reducing repeat calls. Coordinate with internal and external IT resources to resolve problems as necessary. Requires at least two years of professional I work experience, preferably in Help Desk or customer service roles.


Information Architect Lead information architecture practice; drive development of models, strategies, standards, and principals, transforming data into trusted, high-quality information that supports strategic business decision support. Conceptualize, plan, design, and implement complete and integrated architectures that support business needs, minimize redundancy, maximize capability, and ensure enterprise system sustainability. Requires a Bachelor’s degree in computer science or engineering; ten years of technical expertise in information and data modeling; and business analytics.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


IT Support Associate Provide fundamental support for application software, operating systems, and equipment configurations in the following areas of support: Microcomputer, Help Desk, network, computer operations and systems, customer education, policy/procedure development, and team or project leadership. Requires a minimum of 1 year IT work experience.


IT Technical Associate Provide technical expertise for implementation, maintenance, and optimization of operating systems, software, hardware, databases, security protocols, and equipment. Conduct analysis, evaluate user needs, develop documentation and presentations, and establish and monitor performance standards/metrics. Requires college coursework in IT or equivalent IT work experience.


Project Coordinator Develop work plans, schedules, project estimates, resource plans, and maintain and communicate status reports for high profile enterprise IT projects. Provide business analysis support and subject matter and project management expertise. Requires a Bachelor’s degree in MIS, IT, or similar discipline; Project Management Professional (PMP) certification; expert-level experience with MS Project, MS Office, and CA Clarity PPM; and five years of professional project management experience.


Project Manager Provide direction for the technology development components of IT projects for the full project lifecycle. Provide resource projections, budget management, formulate project delivery strategies, establish milestones/schedules, report on project status, and monitor progress of all team members. Requires a Bachelor’s degree, preferably in a technology-related discipline, and three years of project life-cycle methodology and technology project management experience.


Security Analyst Focus on design, implementation, and administration of IT security policies, technologies, solutions, and processes to secure university applications, data, computers, and networks. Establish an IT security program and architecture which support strategic university business objectives; promote IT security awareness and education programs throughout the university. Provide hands-on administration of IT security hardware and networking gear. Requires a Bachelor’s degree; at least 5 years of experience working in a Security Network Engineering or Network Engineering role; knowledge of information security regulations; and broad knowledge of IT trends. Industry security certification is preferred.


SharePoint Administrator Responsible for the architecture, configuration, deployment, support, and maintenance of the Microsoft SharePoint platform and related applications and/or systems. Install and maintain software infrastructure and other applications/systems, including upgrades and patches; monitor performance, maintain system security, and act as SharePoint subject matter expert. Analyze and resolve problems related to data, software, servers, and usage. Requires a Bachelor's degree in IT or a related field and three years of experience with Microsoft SharePoint 2010/2103 technical administration.


Storage Engineer Configure and manage the storage area network (SAN) and storage infrastructure. Manage capacity requirements based upon business needs and infrastructure growth capacity. Maintain backup environment, and continuously monitor to detect operational problems and ensure ample storage is available. Provide site planning and management for the equipment environment. Requires a Bachelor’s degree in technical or business field and three years of experience in a SAN storage environment.


Systems Administrator Ensure operating reliability and efficiency of server hardware and software for the University's administrative computer system in multiple sites 24/7/365. Install and configure new hardware and software, apply operating system updates and configuration changes, and monitor and manage system resources for operating efficiency. Provide technical assistance, and troubleshoot and diagnose problems with production and development environments. Requires a Bachelor's degree, at least 3 years of IT work experience, and expertise in multiple system environments.


Systems Programmer Maintain, optimize, and provide technical support for enterprise-wide applications/systems. Interact with vendors, and patch, upgrade, monitor, and maintain the University's enterprise applications to ensure fault tolerance and high availability. Requires a Bachelor's degree in Computer Science or related technical field and experience in a technical role in IT.


Systems Specialist Provide technical assistance to computer users and provide insight into how technology use can be improved. Apply expertise to develop user materials, recommend improvements to business processes, and educ a te c us tomer s i n the strategic use of the administrative information technology and applications portfolio. Requires a Bachelor’s degree in computer science or related discipline, IT customer support experience, and creative problem solving capabilities.


Technical Architect Design and build custom elements of solutions and work with a team to deliver the complete solution to the customer. Provide technical direction and guidance, thought leadership, development oversight, and support successful project delivery. Requires a Bachelor’s degree in Computer Science or a related technical field (Master’s preferred); understanding of inter-relationships and impacts of systems and applications upon the enterprise-wide technical environments; experience architecting high traffic, high scalability, and high availability applications.


Category 10: Customer Service Services

Customer service program analysis; customer service program design; and/or change management.

A printable PDF version of the category and position titles descriptions can be viewed here.
07/01/2016 - 06/30/2019
Position Title Description
Business Analyst Perform business requirements analysis, workflow analysis, and work with users to write functional specifications. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into specific details, abstract up from low-level information to general understanding, and distinguish between user requests from true business needs. Act as the liaison between the user and the technical team and provide support throughout the development life cycle. Deliver such artifacts as functional requirements, business requirements, use cases, GUI, screen and interface design. ‘Requires a Bachelor’s degree, analytical skills, ability to translate users’ expressed needs into application and operational requirements.



Deployment Specialist Responsible for IT Service management, including deployment of IT infrastructure and applications into production; subject matter expert (SME) for Change and Release Management; manage troubleshooting of unplanned system outages; promote understanding of and adherence to change procedures; understand overall infrastructure and technologies being changed. Requires a Bachelor’s degree; three years of professional IT experience; big-picture understanding. ITIL Foundation certification preferred.


Functional Architect Maintain focus on the high level/conceptual vision of the product and its function and features throughout the development process to ensure the technology design ties to business requirements and creates a useful system. Requires Bachelor's degree and 5 years of professional IT experience, including experience with process improvement methodologies and project management.


Help Desk Support Analyst As the first point of contact, respond to inquiries and requests for assistance with computer systems and usage. Assist in problem resolution, with the aim of eliminating recurrences and reducing repeat calls. Coordinate with internal and external IT resources to resolve problems as necessary. Requires at least two years of professional I work experience, preferably in Help Desk or customer service roles.


Integration Specialists Analyze, design, and document solutions which meet client requirements and which work within the established system architecture and meet technical standards. Work with project teams to analyze and review technical specifications, document integration components, and design complex multi-system integrations which provide complete business solutions. Requires a Bachelor's degree; technical analysis experience; and in-depth knowledge of business processes and implementation methodologies.


IT Support Associate Provide fundamental support for application software, operating systems, and equipment configurations in the following areas of support: Microcomputer, Help Desk, network, computer operations and systems, customer education, policy/procedure development, and team or project leadership. Requires a minimum of 1 year IT work experience.


IT Technical Associate Provide technical expertise for implementation, maintenance, and optimization of operating systems, software, hardware, databases, security protocols, and equipment. Conduct analysis, evaluate user needs, develop documentation and presentations, and establish and monitor performance standards/metrics. Requires college coursework in IT or equivalent IT work experience.


Systems Administrator Ensure operating reliability and efficiency of server hardware and software for the University's administrative computer system in multiple sites 24/7/365. Install and configure new hardware and software, apply operating system updates and configuration changes, and monitor and manage system resources for operating efficiency. Provide technical assistance, and troubleshoot and diagnose problems with production and development environments. Requires a Bachelor's degree, at least 3 years of IT work experience, and expertise in multiple system environments.


Systems Programmer Maintain, optimize, and provide technical support for enterprise-wide applications/systems. Interact with vendors, and patch, upgrade, monitor, and maintain the University's enterprise applications to ensure fault tolerance and high availability. Requires a Bachelor's degree in Computer Science or related technical field and experience in a technical role in IT.


System Specialist Provide technical assistance to computer users and provide insight into how technology use can be improved. Apply expertise to develop user materials, recommend improvements to business processes, and educate customers in the s trategic use of the administrative information technology and applications portfolio. Requires a Bachelor’s degree in computer science or related discipline, IT customer support experience, and creative problem solving capabilities.