Business Process Improvement Facilitator Program

The Business Process Improvement (BPI) Facilitator Training Program is an intensive four-month program designed to develop participants in the art and science of facilitating process improvement efforts at the University of Illinois. Through a combination of classroom training, shared learning, and live project work, participants develop both the technical and leadership capabilities of great facilitators. Graduates should be able to define, plan, execute, and sustain basic process improvement activities without external support. These actions form the foundation to building an organization’s culture of continuous process improvement. The Business Process Improvement Facilitator Training Program helps build “internal consultants” who can lead change within their department and throughout the University of Illinois.

Selection of BPI Facilitator Candidates

Candidates for the Business Process Improvement Facilitator Training Program should meet certain criteria to help ensure their long-term success.

Team Leader:

The ideal candidate should already demonstrate a degree of formal or informal leadership capacity. They should display indicators that they possess many of the leadership skills and traits that inspire those around them to achieve goals.

Skilled Communicator:

The ideal candidate has the sound communication skills needed of a junior facilitator/coach/instructor to process improvement teams, is a persuasive speaker to peers and superiors, and an effective representative to others. They are active and attentive listeners.


The ideal candidate should enjoy working with others and know how to work with people across different backgrounds. They must be able to work across traditional functional boundaries, often with little or no positional authority, to create change that is often challenging and daunting.

Systematic and Creative Thinker:

The ideal candidate should be systematic and logical. They should be fact-based and data-driven, but also able to envision radically different future states. They are able to bridge the realities of today with the possibilities of tomorrow.

Note: Successful students do not require any prior knowledge of lean and facilitation tools or principles.


The application deadline for Fall 2017 has passed.

Past Projects

View slide decks from the graduation presentations of each past Business Process Improvement Facilitator Training Program cohort. These include the summaries from each project completed as part of the training program.