Business Process Improvement Shared Service

Since 2011, we have provided process improvement leadership & guidance to the University of Illinois community. We coordinate & facilitate process improvement engagements such as Kaizen (quick win) events, process mapping, Business Process Improvements and more, spanning multiple units or functions. We offer support & guidance to unit-led initiatives through tools, templates, & advice. We provide comprehensive training on the concepts, tools, & techniques of process improvement.

How We Can Help

The BPI Shared Service can help units solve problems by facilitating process improvement projects charged with:

  • Improving the quality of a product or service;
  • Streamlining processes by identifying and working to eliminate the non-value-added activities that consume the majority of our time;
  • Reducing processing time, the time between the initial request and the delivered product or service;
  • Reducing total cost.

View our FY18 Annual Report


Training Opportunities

BPI Shared Service offers a variety of training courses focused on educating University staff on the concepts, techniques, and tools of process improvement.


Community Series

Join members of the BPI Shared Service for this quarterly free seminar series that discusses process improvement topics.

Upcoming Events


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