Business Process Improvement Shared Service



Established in early 2011, the Business Process Improvement (BPI) Shared Service provides support for initiatives seeking to improve customer service, free-up staff time, deliver services faster and/or reduce total cost. Support is provided through a pool of resources available for facilitation of targeted BPI engagements, methodology and toolset for executing BPI engagements, and training on the concepts and techniques of process improvement initiatives.


What Has Been Improved?
BPI has initiated 67 projects since Fall 2011. View current and past improvement projects as well as monthly and annual reports.

How We Can Help
The BPI Shared Service can assist university teams by facilitating process improvement projects that can result in:

  • reduced cost
  • improved quality of service
  • reduced processing time

Community Series
Join members of the BPI Shared Service for this quarterly free seminar series that discusses process improvement topics.


How You Can Get Involved
Opportunities include attending a training program or community series seminar, or becoming a facilitator for a process improvement project.

Training Opportunities
BPI Shared Service offers a variety of training courses focused on educating University staff on the concepts, techniques, and tools of process improvement.

Contact Us


Upcoming Training and Events