From the CIO

Changing How We Speak IT  

Being in a place where you aren’t fluent in the language can be both intimidating as well as frustrating. Now, imagine having that feeling during an important meeting or as a client looking for a new service. These are just a few of the circumstances that continue to reform the technological language and the jargon used in the IT field.

So, what’s the problem with the IT speak that many of us commonly use? The understanding of these vague technical terms, acronyms and umbrella expressions is missing to many employees whose roles may not include a daily dose of IT speak. Using more commonly known phrases and displaying the acronyms following the aforementioned phrases will help to give understanding to those feeling out of the loop.

As a department, we are here to offer our services to faculty, staff and students across the University System. With a broad demographic of potential customers, our services need be understood by someone who may have little to no knowledge of IT jargon. Without understanding our functions, our functions lose their value. To battle this issue, more descriptive and less “techie” terms and expressions are being used to describe the services that AITS offers.

 

The goal of this initiative was to provide across-the-board clarity for individuals within AITS as well as for external customers using our services. Something as simple as changing the words that we use can make all the difference.

Is there any other terminology at AITS that could use some clarification? If so, let me know. Comments, suggestions and feedback are always welcome.

Posted by Michael Hites On 05/22/2017 at 1:41 PM  

Leave Your Comment
Security Measure